Our Privacy Policy
Last Updated: Aug 8, 2024
This is the Privacy Policy for Ring Concierge, LLC and our brands and affiliates, but we will use the terms “We”, “Us”, or “the Company” in this policy.
We collect the personal information you provide to us when you purchase our products or visit our website. The categories of information we may collect include:
- Personal Identifiers, including name, email address, postal address, telephone number, tax ID number, insurance policy number, and online Identifiers
- Internet Activity
- Commercial Information, including purchases
- Financial Information, including credit or debit card number and bank or other financial account number
- Location Information, including general location data
- Physical and Audio Data, including audio recordings, photos, and video recordings
- Protected Classifications and Other Personal Characteristics, including age, sex, gender, or gender identity, national origin, familial status, and marital status
- Professional and Education Information, including professional information
- Consumer Communications, including direct communications with your consumers
- Inferences from Other Data, including inferences created from other personal information collected
- Custom Data, including wedding Date, proposal Date, birthday, household Income, partner Identifying Information, gifting Habits, personal Spending Habits, and shopping Preferences
Information from other sources
We may collect personal information about you from third-party sources, including Ad Networks, Other consumers (e.g., referrals), and Sales & Marketing Tools.
The categories of information we may collect include:
Ad Networks
- Personal Identifiers, including Name, Email address, and Telephone number
Other consumers (e.g., referrals)
- Personal Identifiers, including Name and Email address
Sales & Marketing Tools
- Personal Identifiers, including Name, Email address, Postal address, Telephone number, and Online Identifiers
- Internet Activity
- Commercial Information, including Purchases
- Location Information, including General location data
- Protected Classifications and Other Personal Characteristics, including Age, Sex, gender, or gender identity, National origin, Familial status, and Marital status
- Professional and Education Information, including Professional information
- Inferences from Other Data, including Inferences created from other personal information collected
- Custom Data, including Birthday, Gifting Habits, Household Income, Partner Identifying Information, Personal Spending Habits, and Shopping Preferences
How long we keep your data
We retain information for different periods of time depending on the purposes for which we collect and use it. We will delete or de-identify information when it is no longer needed to fulfill the purposes listed for each category above unless a longer retention period is required to comply with applicable laws. There may be technical or other operational reasons where we are unable to fully delete or de-identify your information. Where this is the case, we will take reasonable measures to prevent further processing your information.
We generally retain data according to the guidelines below.| Type of Data | Retention Period |
|---|---|
| Cookies and online data we collect while you use our website, including Online Identifiers, Internet Activity, General location data | We retain information for different periods of time depending on the purposes for which we collect and use it. We will delete or de-identify information when it is no longer needed to fulfill the purposes listed for each category above unless a longer retention period is required to comply with applicable laws. There may be technical or other operational reasons where we are unable to fully delete or de-identify your information. Where this is the case, we will take reasonable measures to prevent further processing your information. |
| Data we collect in order to process and ship orders you place with us, including Name, Email address, Postal address, Telephone number, Insurance policy number, Purchases, Credit or debit card number, Bank or other financial account number, Photos, Direct communications with your consumers, Proposal Date, Wedding Date | We retain information for different periods of time depending on the purposes for which we collect and use it. We will delete or de-identify information when it is no longer needed to fulfill the purposes listed for each category above unless a longer retention period is required to comply with applicable laws. There may be technical or other operational reasons where we are unable to fully delete or de-identify your information. Where this is the case, we will take reasonable measures to prevent further processing your information. |
| Data we collect when you contact us for customer support and other inquiries, including Name, Email address, Telephone number, Tax ID number, Insurance policy number, Purchases, Audio recordings, Photos, Video recordings, Direct communications with your consumers, Proposal Date, Wedding Date | We retain information for different periods of time depending on the purposes for which we collect and use it. We will delete or de-identify information when it is no longer needed to fulfill the purposes listed for each category above unless a longer retention period is required to comply with applicable laws. There may be technical or other operational reasons where we are unable to fully delete or de-identify your information. Where this is the case, we will take reasonable measures to prevent further processing your information. |
| Data we collect when you sign up for promotional and marketing communications, including Name, Email address, Postal address, Telephone number, Online Identifiers, Internet Activity, Purchases, General location data, Age, Sex, gender, or gender identity, Familial status, Direct communications with your consumers, Inferences created from other personal information collected, Gifting Habits, Household Income, Personal Spending Habits, Shopping Preferences | Where you have signed up to receive promotional and marketing communications from us, we will retain any data collected until you opt out or request its deletion. We may keep data beyond this period in anonymized form. We will further retain a record of any opt-outs in order to prevent sending you future communications.e-identify your information. Where this is the case, we will take reasonable measures to prevent further processing your information. |
| Data we collect when you review our products, answer surveys, or send feedback, including Name, Email address, Online Identifiers, Purchases, Age, Sex, gender, or gender identity, Race, color, or ethnic origin, Familial status, Marital status, Professional information, Direct communications with your consumers, Inferences created from other personal information collected, Inferences based on sensitive information, Birthday, Gifting Habits, Household Income, Partner Identifying Information, Personal Spending Habits, Shopping Preferences | We retain information for different periods of time depending on the purposes for which we collect and use it. We will delete or de-identify information when it is no longer needed to fulfill the purposes listed for each category above unless a longer retention period is required to comply with applicable laws. There may be technical or other operational reasons where we are unable to fully delete or de-identify your information. Where this is the case, we will take reasonable measures to prevent further processing your information. |
Why we process your information
We process personal information for the following business and commercial purposes:
- Analyzing Data
- Conducting Surveys
- Creating Customer Profiles
- Delivering Targeted Ads
- Fulfilling Customer Orders
- Improving our Products & Services
- Internal Business Operations
- Managing Event & Guest Data
- Marketing Our Products & Services
- Meeting Compliance & Legal Requirements
- Operating Our Website or Mobile Apps
- Preventing Fraud
- Processing Payments
- Providing Customer Support
- Providing Cybersecurity
- Sending Promotional Communications
- Storing and Managing Data
- Tracking Purchases & Customer Data
We do not knowingly collect personal information from any person under the age of 13 (16 in the United Kingdom and EU) without parental consent. Our online services are not specifically intended or targeted for use by children.
We may disclose personal information about you for business and commercial purposes when you purchase our products or visit our website:
| Personal Information Category | Categories of Service Providers | Categories of Third Parties |
|---|---|---|
| Personal Identifiers | Accounting Contractors, Business Operations Tool, Collaboration & Productivity Tools, Commerce Software Tools, Consultant Contractors, Customer Support Tools, Data Analytics Providers, Data Entry Contractors, Engineering Contractors, Governance, Risk & Compliance Software, IT Infrastructure Services, Order Fulfillment Contractors, Payment Processors, Retail Partners, Sales & Marketing Contractors, Sales & Marketing Tools, Shipping Services, and Website Operations Tool | Ad Networks, Business Operations Tool, Collaboration & Productivity Tools, Data Analytics Providers, Fraud Prevention Tools, Payment Processors, Sales & Marketing Tools, and Shipping Services |
| Internet Activity | Business Operations Tool, Collaboration & Productivity Tools, Commerce Software Tools, Consultant Contractors, Customer Support Tools, Data Analytics Providers, Data Entry Contractors, Engineering Contractors, IT Infrastructure Services, Payment Processors, Retail Partners, Sales & Marketing Contractors, Sales & Marketing Tools, and Website Operations Tool | Ad Networks, Data Analytics Providers, Fraud Prevention Tools, Payment Processors, and Sales & Marketing Tools |
| Commercial Information | Accounting Contractors, Business Operations Tool, Collaboration & Productivity Tools, Commerce Software Tools, Consultant Contractors, Customer Support Tools, Data Analytics Providers, Data Entry Contractors, Engineering Contractors, IT Infrastructure Services, Payment Processors, Retail Partners, Sales & Marketing Contractors, Sales & Marketing Tools, and Website Operations Tool | Ad Networks, Business Operations Tool, Fraud Prevention Tools, Payment Processors, and Sales & Marketing Tools |
| Financial Information | Accounting Contractors, Business Operations Tool, Collaboration & Productivity Tools, Commerce Software Tools, Consultant Contractors, Data Entry Contractors, Engineering Contractors, IT Infrastructure Services, Payment Processors, Retail Partners, and Sales & Marketing Contractors | Business Operations Tool, Fraud Prevention Tools, and Payment Processors |
| Location Information | Business Operations Tool, Commerce Software Tools, Consultant Contractors, Customer Support Tools, Data Analytics Providers, Data Entry Contractors, IT Infrastructure Services, Payment Processors, Sales & Marketing Tools, Shipping Services, and Website Operations Tool | Ad Networks, Data Analytics Providers, Fraud Prevention Tools, Sales & Marketing Tools, and Shipping Services |
| Physical and Audio Data | Business Operations Tool, Collaboration & Productivity Tools, Consultant Contractors, Customer Support Tools, Data Entry Contractors, and Sales & Marketing Tools | None |
| Protected Classifications and Other Personal Characteristics | Business Operations Tool, Collaboration & Productivity Tools, Consultant Contractors, Data Analytics Providers, Data Entry Contractors, Sales & Marketing Contractors, and Sales & Marketing Tools | Ad Networks and Fraud Prevention Tools |
| Professional and Education Information | Business Operations Tool, Consultant Contractors, Data Analytics Providers, and Data Entry Contractors | Business Operations Tool |
| Consumer Communications | Accounting Contractors, Business Operations Tool, Consultant Contractors, Customer Support Tools, Engineering Contractors, Payment Processors, Retail Partners, and Sales & Marketing Tools | Payment Processors |
| Inferences from Other Data | Business Operations Tool, Collaboration & Productivity Tools, Consultant Contractors, Customer Support Tools, Data Entry Contractors, IT Infrastructure Services, and Sales & Marketing Contractors | None |
| Custom Data | Business Operations Tool, Collaboration & Productivity Tools, Commerce Software Tools, Consultant Contractors, Customer Support Tools, Data Analytics Providers, Data Entry Contractors, Engineering Contractors, Retail Partners, Sales & Marketing Contractors, Sales & Marketing Tools, and Website Operations Tool | Ad Networks, Fraud Prevention Tools, and Sales & Marketing Tools |
As an EU resident, you have the following rights:
- To request access to your personal data (commonly known as a "data subject access request") (GDPR art.15).You may receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
- To request correction of the personal data that we hold about you (GDPR art.16). You may have any incomplete or inaccurate data we hold about you corrected.
- To request deletion of your personal data (GDPR art.17). You may ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law.
- Please contact us at info@ringconcierge.com or mailing us at: Ring Concierge LLC 175 Sully's Trail, Pittsford, NY 14534
- To object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms (GDPR art.21). You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
- To request restriction of processing of your personal data (GDPR art.18). You may ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data's accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
- To request the transfer of your personal data to you or to a third party (GDPR art.20). We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
- To object to the processing of your personal data under certain circumstances in particular if we process your personal data on the basis of legitimate interest (GDPR Art. 6 (1)(b)) or if we use your personal data for marketing purposes.
- To lodge a complaint with a EU Member State of your residence, place of work or place of the alleged infringement if you consider that our processing of your personal data infringes the applicable data protection laws.
- If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information,
This section provides additional information for people in the European Economic Area (EEA) or United Kingdom (UK). The terms used in this section have the same meaning as in the General Data Protection Regulation and the UK Data Protection Act (GDPR). The term “personal information” as used in this notice has the same meaning as “personal data” in the GDPR.
Collection and Disclosure of Personal Data
The personal data we collect and how we share it is described above in our Privacy Policy.
Lawful Bases and Legitimate Interests
We process personal data on the following lawful bases:
- Complying with legal obligations
- Fulfilling contracts
- Consent
- Legitimate interests
Where we process personal data on the basis of our legitimate interests, we pursue the following interests: Analyzing Data, Conducting Surveys, Creating Customer Profiles, Delivering Targeted Ads, Fulfilling Customer Orders, Improving our Products & Services, Internal Business Operations, Managing Event & Guest Data, Marketing Our Products & Services, Operating Our Website or Mobile Apps, Preventing Fraud, Tracking Purchases & Customer Data, Storing and Managing Data, Sending Promotional Communications, Processing Payments, Providing Customer Support, Meeting Compliance & Legal Requirements, and Providing Cybersecurity.
International Data Transfers
We may send the personal data of individuals in the EEA/UK to third countries, including the United States, where it may be stored or processed, for example on our service providers’ cloud servers. When we transfer personal data, we rely either on Adequacy Decisions as adopted by the European Commission (EC) or the UK Information Commissioner's Office (ICO) on the basis of Article 45 of Regulation (EU) 2016/679 (GDPR), the EU-US Data Privacy Framework and UK-US Data Bridge agreements, Standard Contractual Clauses (SCCs) issued by the EC or International Data Transfer Agreements (IDTAs) approved by the ICO. Data protection authorities have determined that the SCCs and IDTAs provide sufficient safeguards to protect personal data transferred outside the EEA/UK. You may read more about international data transfer mechanisms at the following links:
- https://ec.europa.eu/info/law/law-topic/data-protection/international-dimension-data-protection/standard-contractual-clauses-scc_en
- https://ico.org.uk/for-organisations/guide-to-data-protection/guide-to-the-general-data-protection-regulation-gdpr/international-data-transfer-agreement-and-guidance/
Privacy Rights
Individuals in the EEA/UK have the following rights regarding their personal data.Make a Privacy Request by clicking here. Once you submit a request, we will verify your identity and process your request in most cases within 30 days.
Right to access. You have the right to request a copy of the personal data we hold about you.
Right of portability. You have the right to ask us to transfer your data to another party.
Right to rectification. You have the right to request that we rectify any incorrect information we have about you.
Right of erasure. You have the right to request that we erase (delete) any personal information we hold about you.
Right to withdraw consent. You have the right to withdraw your consent at any time when we rely on your permission to process your personal data.
Right to object. You have the right to object to our use of data about you.
Right to lodge a complaint with a supervisory authority. You have a right to lodge a complaint with a supervisory authority. For more information, you can visit theInformation Commissioner’s Office website at https://ico.org.uk/, or see a list of EU Data Protection Authorities athttps://www.gdprregister.eu/gdpr/dpa-gdpr/.
Inquiries
Controller contact information
Ring Concierge
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